We would like you to be totally satisfied with your order from our online Spiritual-Beauty store. If for any reason you are not entirely satisfied, however, you may return any item in its original condition within 14 working days from delivery provided that you notify us within 7 working days after the day on which you received the product that you intend to return the items. We are unable to refund the postage charges and we cannot accept any used products after that period.
In order to receive a refund, you are required to fulfil all of the following requirements:
- contact us by email at firstname.lastname@example.org and complete the Product Returns Form
- repack the item in its original packaging making sure it is sealed properly and ship it to us, preferably via a recorded delivery service. You are responsible for the cost and arrangements related to returning the goods.
- follow the instructions, which you will receive in an email on completing the Product Returns Form.
- include a copy of your email confirmation and a receipt in the returned parcel.
- have return items postmarked within 14 days of the date your tracking number shows the order was delivered to you. Please note we do not accept liability for returned goods lost in transit. You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods.
We reserve the right not to accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you by email that no refund will be available.
Refunds will only be made against the original credit/debit card used.
Please feel free to contact us via email at email@example.com if you have any questions or need help.
We reserves the right to make changes and modifications of this site without notice.
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